Return & Refund Policy
Bonjour ensures a hassle-free procedure to the consumers, where they can buy the products with trust and confidence. In case the consumers are not satisfied with the order they receive or there is an issue in the quality/size or color of the item, they can contact the customer care immediately and can return the item without any delay. The brand expects the consumers to return unused, unworn, unwashed and undamaged products.
They can re-order the size/color of their choice, in case they want to exchange the product. Return of products will be accepted only if they are returned with their original packaging to avoid Rs.100 re-stocking fee, within 08 days of purchase. Bonjour does not accept the items valued at Rs. 300 or less.
Two major terms and conditions, for the return and refund policy, are:
Goods sold at discount ("Sales Event")
A product on sale shall be available for a limited duration of time, at a discounted price. Return/refund of any products sold through sales shall be subject to the availability of the product. The customer must write to us at firstname.lastname@example.org, to return or exchange an item and we assure you a prompt response.
- Refund Clause:
Refund will be made in the following ways:
Contact the Customer Care department to get details of the refund policy.
If the payment was done by Credit Card or Net-Banking, the money will be refunded to the Credit Card or Net-Banking account.
If the payment was made by Cash on Delivery, a cheque will be sent.
Customers must allow 10-15 business days after receiving the product for any refund to appear on their credit card account. Depending on the policies set by an individual credit card company, it may take additional 2-10 business days after their credit is applied to the account. If the order was placed using COD, the cheque will be dispatched within 10-15 business days. Cheques will only be sent to the billing address of the customer.